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What are the delivery times and costs?

You will receive your Louis Vuitton order in around 3-7 business days. For details please contact Client Services at +852 8100 1182.

Orders          

• You understand and agree that the product or certain styles you ordered may be out of stock or discontinued. 

• To ensure better service and better availability of our products, Louis Vuitton limits the quantity of products that can be purchased as follows: no more than 3 leather goods (including small leather goods) per transaction, with no more than 2 identical products per such transaction. Also customers cannot, within 4 consecutive weeks, (i) buy more than 6 leather goods products (including small leather goods products), or (ii) buy in more than 3 different LV stores in the worldwide network, or (iii) conduct more than 8 transactions of all kind of products.

In any case the total number of purchased leather goods (including small leather goods products) will not exceed 12 products within 12 consecutive months.

To ensure the observance of those restrictions, Louis Vuitton Malletier, 2 rue du Pont Neuf - 75001 Paris, France processes your purchase history. In case of non-observance, our client advisors may refuse further transactions with you, for a period of 2 years from your last purchase. In the conditions set forth by the law, you have a right to access, rectify and delete your personal data, a right to restrict or object to their processing, by contacting our Data Protection Officer  at personaldata@louisvuitton.com. For more information, please read our privacy policy in store or on louisvuitton.com.

• If Louis Vuitton cannot ship to you or your designated recipient for whatever reason (such as in situations described in the preceding paragraphs 1 and 2 of this section), Louis Vuitton will contact you and return the entire amount you paid. In the event of any inability to ship, to the maximum extent permitted by applicable law, you agree that Louis Vuitton shall not be liable for any damages or compensation other than refunding the entire amount you paid.

• You understand and agree that any payment by you in respect of any order (whether a deposit payment or full payment for a product) shall not constitute our acceptance of your order. All orders placed are subject to stock availability and a review process (which includes but is not limited to fraud screening, and order review to ensure that your purchase does not exceed the limit specified in the preceding paragraph 2 of this section), before they may be deemed accepted by us. Upon our confirmation of stock availability and satisfactory completion of the said review process, we will notify you by way of email that your order has been confirmed and accepted. Louis Vuitton shall be entitled to cancel any order which has not been confirmed and/or accepted by us, and save for refunding the entire amount paid by you in respect of such order, Louis Vuitton shall not be liable or in any way responsible, to the maximum extent permitted by applicable law. 

Gift dispatch     

If the designated recipient you provided is not you, before confirming the order, please ensure that the recipient has agreed to your provision of his/her personal information (including his/her name, address and telephone number) to Louis Vuitton to collect, process and use for the purpose of delivering products. You hereby undertake that you will not designate a certain person as the recipient if he/she has not agreed to Louis Vuitton to collect, process, conduct international transfer and use his/her personal information. If you fail to comply and thereby cause loss to Louis Vuitton or where Louis Vuitton becomes subject to a civil action from the recipient as a result, you further undertake to compensate all loss and costs (including reasonable legal fees) incurred to Louis Vuitton arising from such incidents.

Return and Exchange

• You may return or exchange your product within 30 days (including holidays) from the date of receipt of the product. To exercise your right of return or exchange, please bring the product, together with all the relevant documents and items listed in paragraph 3 below, to any of our stores in Hong Kong within the said 30-day period. For product return, we will offer you a store credit note in the amount which is equivalent to the price of the product returned. You may call our Client Services Center to make an appointment with our store for return or exchange of products.

• Please check the contents of your ordered item(s) upon receipt. If you discover any discrepancies or shortages, please call our Client Services within 24 hours upon discovery for our advisors to assist you.

• Returns or exchanges will only be processed where products are in new and unused condition with complete packaging (including invoices, proof of purchase, protective film/sleeves of the products, the products and packaging boxes and sleeves, accessories, and all accompanying documents and items.). Fragrance must be returned in the original sealed packaging (if any).

• Return or exchange of the products will not be accepted in the following circumstances:
    ▪ The time frame for return and exchange service within 30 days has expired (30 days from the date of receipt of the product).
    ▪ The product is not in new and unused condition, e.g. odor, dirt, damage due to personal factors (contaminated with cosmetics, fragrance, etc.)
    ▪ Incomplete return of invoices, proof of purchase, protective film/sleeves of products, products and packaging boxes and sleeves, accessories, and all accompanying documents and items.
    ▪ Hot-stamping, personalized custom products, and special order products.
    ▪ Mask covers, swimwear and earrings cannot be returned or exchanged for sanitary reasons.

Refund

Subject to any right you have under applicable law or unless otherwise specified in the section titled "Orders" above, you acknowledge and agree that we have no refund obligation to you. If applicable, the refund will be processed after receiving and inspecting the returned products and documents in full.
• Paid by credit card: directly refund to the original credit card account.

For more information, please contact our Client Services Center at +852 8100 1182. Louis Vuitton reserves the right to interpret and amend these terms and conditions without prior notice.