Quick Facts

Additional validation may be required for some orders and can delay delivery; once your order has been processed, you will receive an email confirming your order has shipped.
Shipping timing begins when you receive the shipping confirmation email.
To track your order, visit 'My Orders' in your My LV account or click the tracking link in your shipping confirmation email. All delivery tracking is available from when you receive the shipping confirmation email.
Please note that once your order is confirmed, we are unable to alter the delivery address.
Please note that our courier cannot deliver to certain addresses such as student/campus accommodation, hotel rooms, restaurants, stores or forwarding addresses.
Signature may be required on selected shipments.
Delivery may be unavoidably delayed due to severe weather, natural disasters and other conditions beyond our control. We will endeavour to contact you to rearrange the dispatch of all orders as soon as the situation resolves.

SHIPPING FEES & TIMING

In-stock Items - 3-7 business days from the time you receive confirmation email.
Pre-order Items - will be shipped one after another, please note that additional delivery time may be required.

If a standard order is placed on Friday or over the weekend, the earliest it will ship is Monday.
Additional validation may be required for all orders and can delay delivery.
Same-day delivery service is not available for the following outlying islands and remote areas, and you will be contacted further for delivery arrangement. Outlying islands and remote areas are: Chek Lap Kok, Cheung Chau, Chung Hom Kok, Clear Water Bay, Crooked Island, Discovery Bay, Grass Island, Hei Ling Chau, Hong Kong Disneyland, Kwan Tei, Lamma Island, Lantau Island, Ma Wan, Mui Wo, Peng Chau, Ping Che, Pui O, Sai Kung, Sha Tau Kok, Shek Kwu Chau, Shek O, Ta Kwu Ling, Tai O, Tung Chung and Yi Long Wan.

In-stock Items - 3-7 business days from the time you receive confirmation email.
Pre-order Items - will be shipped one after another, please note that additional delivery time may be required.

How to Collect in Store:
Notification: You will receive an email and text message notification confirming when your order is ready to be collected from the store.
Exceptions:

If a standard order is placed on Friday or over the weekend, the earliest it will ship is Monday.
Additional validation may be required for all orders and can delay delivery.

Confirmation email
Official photo ID (e.g. passport, identity card, medical insurance card) of the purchaser
A letter of authorisation signed by the purchaser and official photo ID (e.g. passport, identity card, medical insurance card) of the person collecting

If you are picking up a Ready-to-Wear item, please note not all Louis Vuitton locations offer fitting rooms and alterations. To find a location that offers these services, please check our Store Locator for a list of stores that carry Ready-to-Wear.

Delivery Timing: All exotic leather pieces involve the application of a CITES certificate, additional lead time will be required.
Please Note:
- Louis Vuitton will apply for the CITES certificate for you using your account address.
- The CITES certificate must be brought along with the piece if it is to be taken abroad.

Delivery Timing: 3-7 business days from the time you receive confirmation email.
Exceptions: Additional validation may be required for all orders and can delay delivery.

Multiple items within the same order are likely to be shipped in separate parcels; you will then receive multiple tracking numbers that might lead to different delivery times.
Our delivery courier is Ferrari. Delivery estimates are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday 9am to 6pm, excluding public holidays in Hong Kong. Please note that deliveries can take longer in certain areas or if your order required additional validation.