Find out more about Louis Vuitton
Should you require information or help, please do not hesitate to contact our Client Services on +852 8100 1182, where one of our dedicated Client Service advisers will be happy to assist you. Alternatively, please use the contact form or on Twitter at @LVServices.
The Louis Vuitton website presents the entire current collection of handbags, travel bags, wallets and small leather goods, fashion jewellery, belts, scarves and accessories, sunglasses, shoes, agendas, books and writing, timepieces, fine jewellery and ready-to-wear.
Discover the complete Louis Vuitton product offer by clicking on the WOMEN or MEN tab on https://hk.louisvuitton.com
Should you require further information please do not hesitate to contact our Client Services on +852 8100 1182 where one of our dedicated Client Service advisers will be happy to assist you.
In our stores
In response to your query, Louis Vuitton items are sold exclusively within our own store network around the world. You can visit our website to see the full list of our stores with opening hours and contact details at https://hk.louisvuitton.com in the STORES section.
If you have any further queries please do not hesitate to contact our Client Services on +852 8100 1182 where one of our dedicated Client Service advisers will be happy to assist you.
Louis Vuitton refills are exclusively available to purchase within the Louis Vuitton stores network.
The Louis Vuitton leather goods collections are exclusively produced in our workshops located in France, Spain and the United States.
Manufacturing our footwear and Ready-to-Wear collections takes place in France and Italy.
Our watches are exclusively made in timepiece workshops in Switzerland.
Our Jewellery collections are realised in France, Italy and Switzerland.
Sunglasses are manufactured in France and Italy.
In all of these workshops, the choice of the finest materials, experienced craftsmen and the extreme care devoted to all manufacturing phases of our items, perpetuate and renew our tradition of excellence and refinement.
Louis Vuitton offers a unique painting service only for hard-sided Monogram or Damier Canvas luggage. This service is free of charge and can be requested in any Louis Vuitton stores.
Louis Vuitton also proposes a unique hotstamping service for small leather goods, luggage tags and soft-sided luggage bags.
You will find a preview of this service in each product file of the relevant products on https://hk.louisvuitton.com. This service is free of charge and can be requested in any Louis Vuitton stores.
Louis Vuitton also designs some iconic shapes with the Mon Monogram and Mon Damier Graphite offer. You are invited to choose and to personalize your favourite piece with initials and stripes choosing between the 17 colours offered and creating one of the 200 million different combinations possible.
A preview of this personalisation offer is available in each product sheet of the relevant products on https://hk.louisvuitton.com
Should you require more information, do not hesitate to contact your nearest store or our Client Services on +852 8100 1182.
Our craftsmen will on request customize Louis Vuitton products, namely trunks, soft-sided luggage and certain accessories.
If interested, do not hesitate to contact your closest store or our Client Services, which will provide you with more information on the feasibility of your special order.
You will find all of the maintenance recommendations in each product sheet through the product care link.
Should you need to have your Louis Vuitton product repaired, please vist your nearest Louis Vuitton store. Our sales assistants will be glad to assist and advise you.
The STORES section on https://hk.louisvuitton.com allows you to find your nearest store and all the practical information you may need: opening hours, address and product categories available in each store.
Should you live far from a store or would it be difficult for you to visit a Louis Vuitton stores, do not hesitate to contact our Client Services on +852 8100 1182. Our specialized advisors will be glad to provide you with all necessary information for sending your item to Louis Vuitton for repair.
All Louis Vuitton products are handmade and request the highest level of craftsmanship not only for production but also for repairs. In order to guarantee the quality of these repairs, Louis Vuitton does not propose spare parts. If you require further information, please contact the repairs department of any Louis Vuitton store or the Client Services on +852 8100 1182 .
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Creating a MyLV account will enable you to:
- Follow your online orders, access your purchase history and e-receipts
- Manage your personal information
- Receive Louis Vuitton Digital Communications
- Save your personal wishlist for access on any device
By clicking on MyLV tab, you will be able to create your account and experience your personalized page on https://hk.louisvuitton.com
Should you have forgotten your password, please click on MyLV tab and select “Forgotten your password?” For security reasons, a new password will be automatically provided for you by our system and sent by email to the address you have fulfilled. Once you have entered your account, you will be able to change this password.
Louis Vuitton offers you the possibility to update and modify all the information of your account by clicking on “Modify” on your MyLV account.
To delete your Louis Vuitton account, please contact our Client Services on +852 8100 1182.
Louis Vuitton has put very strict security measures in place on https://hk.louisvuitton.com in order to guarantee your personal information.
Louis Vuitton does not keep any credit card information.
Everybody can navigate on https://hk.louisvuitton.com without registering personal information.
However, when creating an account and ticking the "Digital Communication" box, a Louis Vuitton website member agrees to be contacted with invitations to Louis Vuitton events, information on the brand and its products or customer satisfaction surveys.
Louis Vuitton does not keep any credit card information.
- The fight against counterfeiting is a long-term element in Louis Vuitton's worldwide sustainability strategy. Louis Vuitton believes that it is essential to preserve the house's ancestral know-how and the work of its craftsmen by fighting the illegal networks that infringe on human rights, the environment and global economy.
- Louis Vuitton has created a specific team fully dedicated to the management and protection of intellectual property rights (trademarks, designs, models, domain names, copyrights) based in Paris with regional offices in Tokyo, Hong Kong, Shanghai, Guangzhou, Milan, New York, Dubai and Buenos Aires.
- In 2010, Louis Vuitton initiated 10,673 raids (43 per day) and 30,171 anti-counterfeiting procedures worldwide, resulting in the seizure of thousands of counterfeit products and the breaking up of criminal networks. 1250 litigious websites were shut down in 2010.
- Louis Vuitton guarantees authenticity by means of an exclusive distribution network; Louis Vuitton products are only sold in Louis Vuitton stores and through the website hk.louisvuitton.com.
Thanks to a subscription to the Louis Vuitton Digital Communications, you will be among the first to be informed on the latest products, events and news.
In addition, please click on the LV NOW tab on louisvuitton.com in order to discover the latest information on Louis Vuitton.
Should you require more information, please contact our Client Services on +852 8100 1182.
We invite you to consult the career section of https://hk.louisvuitton.com, where you will find our updated list of job and training offers, as well as application forms.
For information regarding the LVMH group, please consult the website www.lvmh.fr
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